• Current System: Hazleton

Service Electric Cablevision, Inc.

Subscriber Policy Notice

For Subscribers of Cable Television, Internet, Watch SECV App and Phone Service

We consider the privacy of our subscribers to be very important, and we are committed to keeping nonpublic personal information about our subscribers secure and confidential. Your privacy rights under federal law relating to our cable television, internet, phone, and other services (the “Services”) provided over our cable system (the “System”) are summarized below.

  1. Collection of Information. In the course of providing our Services, we collect and maintain certain personally identifiable information regarding our subscribers only for legitimate business activities related to the marketing and providing of Services over our System and for financial, accounting, tax and franchise purposes. Such information includes information you provide us and information we collect when you use our Services. This information includes:

    1. Contact information such as name, service and mailing addresses, and telephone numbers;

    2. Information related to payments and credit applications such as social security number, driver’s license number or other government issued identifiers, billing and payment records (including credit card and bank account numbers used to pay for our services), and subscriber credit information;

    3. Information and records regarding your Services such as the Services you have chosen to receive, information about the set-top boxes and other equipment and devices connected to our System, the number and location of cable outlets, maintenance and complaint information, including customer correspondence and communications records, and other similar personal information;

    4. Information you provide to authenticate your access to the Services such as passwords, images, voice recordings or other personal identifiers;

    5. Information you provide when you establish custom settings or preferences;

    6. Other information about the types of Services to which you subscribe and Service options such as device identifiers and network addresses of equipment used with your account, internet network traffic data, as well as internet or online information such as web addresses necessary to render internet Service;

    7. Aggregate viewing information that does not identify you personally for any reason, including determining which programs are most popular, how many people watch the show, and which cable features are used most often; and

    8. Information to detect unauthorized reception of Services.

    9. We may combine the personally identifiable information that we collect about you as part of our regular business records with information about you obtained from third parties for the purpose of creating an enhanced customer database to help us identify other services we or our affiliates provide that might interest you.

  2. Use of Information. Except for your name and address, personally identifiable information is confidential and therefore will not be disclosed to third parties unless it is necessary to render or conduct a legitimate business activity related to the Services provided to you. Those business activities include, for example:

    1. Billing and invoicing;

    2. Measuring payment and credit risk;

    3. Authenticating access to your account;

    4. Delivering our Services;

    5. Administering your account;

    6. Technical support for our Services;

    7. Marketing and advertising;

    8. Improving the Services;

    9. Protecting our rights, personnel, and property;

    10. Measuring and analyzing how the Services are being used;

    11. Complying with applicable law; and

    12. Communicating with you.

  3. Sharing of Information. We limit the information we share and disclose to others as described below.

    1. We may be legally required to release your personal information to the government or a third party due to a law, court order, subpoena, or other government order or legal process. When allowed by law, we will notify you before releasing your personal information to give you a chance, if you decide it is in your interest, to seek advice from an attorney. We also may release your personal information to a government entity as authorized by law if we believe an emergency involving danger of death or serious physical injury or a credible threat to children or public safety requires disclosure. In some situations, we may be legally prohibited from providing you with any notification regarding the release of your personal information.

    2. The types of persons to whom your personal information may be disclosed in the course of our business include employees, agents, affiliates, sales representatives, accountants, attorneys, billing and collection agencies, program suppliers, and auditors. The frequency of such disclosure will vary depending on our business needs. For example, billing information on past due accounts will be disclosed when collection action is commenced and other information on an as-needed basis.

    3. We also may disclose your name and address to third party vendors for mailing lists and other purposes to the extent permitted by law.

    4. Authorized representatives of the franchising authority and FCC personnel may review service complaint logs maintained by the System which reflect complaints made by the subscribers regarding the quality of cable television reception.

    5. We will not disclose the extent of your viewing or other use of the Services we provide or the nature of any transaction you make over the System. We follow industry-standard practices to prevent unauthorized access to personally identifiable information; however, we cannot guarantee that these practices will prevent every unauthorized attempt to access, use or disclose personally identifiable information.

  4. Phone Service. If you subscribe to our Phone Service, we may disclose information about you to others in connection with features and services such as Caller ID, 911/E911, and directory services. Your name and telephone number could be displayed on a Caller ID device unless you have elected to block such information. We may provide your name, address, and telephone number to public safety authorities and their vendors for inclusion in E911 databases. We may provide your name, address, and telephone number available to directory assistance operators and directory publishers. If you call our offices, we may ask you for your oral consent to the use of your Customer Proprietary Network Information (“CPNI”) for the purpose of reviewing your account. CPNI includes information about the quantity, technical configuration, type, destination, location, and amount of your use of our Phone Services. If you consent, we may use your CPNI only for the duration of that telephone call or discussion. If you deny or restrict your approval for us to use your CPNI, you will suffer no effect on your services. You have the right to protect the confidentiality of your CPNI, and the FCC’s rules provide additional privacy protections regarding use and sharing that are specific to Phone Services.

  5. Retention of Information. The information set forth above may be maintained by us for such time as its retention is necessary for the purpose for which it was collected or to satisfy other business, legal or tax requirements, and there are no pending requests for access to such information from you or pursuant to a legal proceeding. For example, former subscribers’ names, addresses, telephone numbers, billing and payment records and subscription information are maintained for a minimum of three (3) years. Any subscriber may inspect their own personally identifiable information during the regular business hours at our local office upon at least 3 days prior written request. Subscribers will be provided a reasonable opportunity to correct any error in such information.

  6. Remedies. Federal law permits you to bring a civil action in federal court, in addition to any other lawful remedy available to you, for violations of your subscriber privacy rights.

  7. Changes to the Privacy Notice. We will provide you with advanced notice if we make any material changes to this Subscriber Privacy Notice.