All High-Speed Internet packages require a cable modem. Actual Internet speeds may vary and are not guaranteed. Rates are subject to change. Rates do not include franchise fees, FCC regulatory fees, or taxes. PA sales tax applicable to some rates and fees. Installation fees may apply.

It is recommended to rent a modem from SECV for the best possible Internet experience and support; however, you may purchase a modem from a third-party retailer. A DOCSIS 3.1 modem with a minimum of 24 X 4 channel bonding is required for optimal performance. Customers who purchase their own modem are responsible for troubleshooting modem related issues using the manufacturer’s user manual. Some third-party retailer modems may not be capable of getting upgraded speeds. Our technical service representatives fully support only modems rented directly from SECV. Customers who subscribe to the 500M, 1 Gig, or 1.5 Gig tier receive a modem rental at no additional charge.

For maximum speeds of 1.5 Gig, a CM9200 modem is required and must be connected to a wired Ethernet connection. In addition, desktops or laptops require a minimum of 2.5 Gigabit Ethernet Network Interface Card (NIC) or USB 3.0 Ethernet Adapter.

PenTeleData or SECV will use reasonable efforts to notify customers prior to terminating the service for excessive bandwidth use.

IP traffic sent to customers on ports TCP 25, TCP 80, TCP 443, TCP 445, TCP 1080, TCP 6667-6669, TCP 1433-1434, TCP&UDP 135-139, TCP&UDP 67 are blocked for security and network management reasons to minimize customer's computers from being virus infected through well known vulnerabilities and/or to avoid infected or hostile computers from affecting other users computers.

Customers will receive either 2 dynamic public IP addresses acquirable via DHCP or may receive 2 dynamic private IPs behind Network Address Translation (NAT) via DHCP. Customers that receive NAT'd private IPs will have all inbound ports blocked that are not opened as a result of an outbound request due to the operation of NAT.