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SECV COVID-19 Policies

We continue to make temporary updates to our policies listed below to ensure service continuity while maintaining the safety and well-being of our employees and customers.

Office

Office Status:

Office

Self-Service Options:

We recommend you fully utilize our online tools, as well as our interactive phone system to troubleshoot issues, reset equipment, pay your bill, and more.

SECV Self Help

Office

Installations & Service Calls:

Our technicians may perform in-home visits for installations and trouble calls when necessary, but safety remains our top priority. All employees will wear a mask in counties recognized as "High Risk," according to the CDC. Please advise if you would like the employee to wear a mask regardless of your county's status. We ask you not to schedule an in-home service appointment if someone in your home has been exposed, has symptoms, or tested positive for COVID-19. This will help minimize human contact and reduce the chances of passing the virus. Self-installations and remote repair support are also available. If you prefer, our technician will remain at the site to remotely assist with the installation or trouble call using a new interactive smartphone tool.

Please call our office if you have any questions: 877.955.7328

ACP

Affordable Connectivity Program:

The Affordable Connectivity Program (ACP) is an FCC program to help households struggling to pay for Internet service.

Learn More

Billing

Billing & Payments:

We will work to find flexible payment plan options to support customers experiencing financial difficulties.

Monthly Data Plans

Monthly Data Plans:

Usage-based billing is temporarily suspended for all Internet tiers.