What is a Franchise Fee?
...le Act allows local governments to collect “franchise fees” on the sale of “cable services." Service Electric Cablevision collects the franchise fees and gives them to the local gove...
- Does Service Electric Cablevision offer online bill pay?
Yes! Service Electric offers online bill pay. To register for online bill pay please go to www.secv.com and click on the "View/Pay Bill" tab at the top of the page. This will direct you to you to our ...
- What programming is available in HD?
We continually add new channels available in HD. To view your current channel lineup go to Service Electric's homepage, www.secv.com, enter your zip code and/or select your location (Birdsboro, Hazlet...
- What do I need to get Service Electric HDTV?
There are 3 main components to access HD channels and HD On Demand:
1. A high-definition (HD) capable TV.
2. A Service Electric HD or HD/DVR converter (not required for broadcast HD channels, ...
- If I get a Service Electric HD, do I get HD on every TV?
No. You will only get HD on HDTVs that have an HD converter.
- How much does Service Electric HD cost?
From our homepage, www.secv.com, click on "Packages" and select a package that's right for you. HD is included or can be added to every package. Price varies depending on your selection. You can also ...
- When will more HD programming become available?
Service Electric is fully committed to bring you more and more HD programming. In the coming months, we will be adding more channels to our lineup. Stay tuned to your channel lineup (from the homepage...
- Can Service Electric or another company track what I record with my DVR?
No. What you choose to record with your DVR is private.
- Can I buy the DVR converter?
No. The converter rental is $7.95 per month plus $4.95 per month for the DVR service.
- What is a channel lineup?
...ls provided by Service Electric. Your ability to view a channel and/or tier is dependant on what TV service you subscribe to.
- How do I request a channel not currently carried on my channel line-up?
Channel requests help us make decisions when we add or change a channel line-up. Please submit your requests through our Satisfaction Survey. From our homepage, click on "Customer Service" then "Satis...
- What is Service Electric On Demand?
Service Electric OnDemand™ has something for everyone. It allows you to enjoy thousands of shows and movies whenever you want – many are FREE. You get instant access to some of your fav...
- Do I get Service Electric On Demand with my premium service subscription from HBO, Showtime, Starz, or Cinemax?
Yes. Service Electric OnDemand offers you the convenience of watching your premium channel movies anytime you want at no additional charge. Many premium channels also offer hit series and other pr...
- How do I access Service Electric On Demand?
If you have a digital converter, simply go to Channel 1 or select On Demand from the Interactive Program Guide.
- Does it cost anything to go into Service Electric On Demand?
It does not cost anything to go into On Demand, unless you choose a movie/event, etc that has a cost associated with it. Service Electric On Demand includes thousands of movies and shows – ma...
- Will I be billed for On Demand programs that carry a fee?
Yes. If you buy a Service Electric On Demand program for a fee, the purchases will be added to your monthly bill, and the program title will be listed for your reference.
- Can I get On Demand from a Satellite provider?
No. Service Electric On Demand service is only available with Service Electric Digital Cable. This technology offers true On Demand capability with selections that include movies, music, sports, an...
- I tried to order an On Demand program and received an error screen that said, "Unable to Process Request." What does this mean?
The "Unable to Process Request" message occurs when the set-top box is unable to communicate with the On Demand equipment at Service Electric. Try turning you set-top box off, and then turn it on agai...
- How do I turn off my DTA?
Your new digital adapter will remain on—but you can use your new Service Electric Cablevision remote to turn your TV on or off at any time.
- What do I need for each additional TV connection where I wish to view ALL channels in the Classic Cable Lineup?
You will need one of the following from Service Electric: a) DTA b) Digital Converter c) HD Converter d) HD/DVR Converter, OR a TV with a built-in digital tuner. If you are not sure if your TV has a b...