Can I get digital services on all TVs in my home?
Yes. We can install a digital converter on all of your TVs. Just le... service on. Additional converter rental charges will apply per TV.
- How much is HD for a Premium Channel?
...order to get HBO HD you will need an HD or HD/DVR converter, which includes a monthly rental fee.
- Can I buy the DVR converter?
No. The converter rental is $7.95 per month plus $4.95 per month for the DVR service.
- What is involved when installing cable modem access? Does it use an existing cable hook up?
... Note: If the professional installers need to run a new cable to your home, there is no additional charge.
- Why is my TV screen snowy or black?
...e problem, check to see if the cable wires are all attached properly to the back of the television, converter box, or VCR/DVD etc. If you have a converter box make sure the power is on. If all the set...
- Why are all channels fuzzy?
Check for any loose wiring connection between the TV, VCR, and converter box
- Why are some channels fuzzy?
Check for any loose wiring connection between the TV, VCR, and converter box
- Why can I only see up to channel 45?
...annels. If your television does not allow you to tune in to a higher channel number, you can rent a converter box from Service Electric which will allow you to tune above 45.
- Why does my Digital Converter say "One Moment Please?"
Make sure the cable line is
connected tightly on the back of your converter box and at the wall
outlet. Try unplugging the power cord on the back of the converter for
30 seconds and plug it back in...
- Why am I hearing no audio at all on any channel?
If you are using a digital converter, try pressing "Mute" on the digital converter remote to be sure it is not muted. Also check to make sure the volume on the converter box is not all the way down. I...
- I have a Digital Converter. Why is my TV making a hissing sound?
Try turning the volume of your TV down and the volume of your digital converter up.
- I have a Digital Converter, why do I constantly see "pixels," "tiling" or "little squares" at the bottom of my screen?
Make sure the cable line is connected tightly on the back of your
converter box and at the wall outlet. If that does not solve the
problem, Please contact us.
- I have a Digital Converter. Why does the front display say E07 and E09?
Please contact us immediately.
- I have a Digital Converter. Why does my TV Guide say "To Be Announced" on every channel?
If you have recently lost power or unplugged your converter, this will
happen. It may take a few hours to load TV Guide data. Otherwise try
unplugging your converter box for 10 seconds and plugging ...
- Why can't I change the channels on my Digital Converter?
Try pressing the Cable "CBL" button on the top of your converter remote and
then change channels. If this does not work try new batteries in your
converter remote. Otherwise you may need a replaceme...
- How does i-Guide (Interactive Program Guide) work on my digital converter?
Please click on the below link for an instructional video about the i-Guide. If you need further assitance, please call your local Service Electric Cablevision office. For additional contact informat...
- If I order a PPV movie or event on my digital converter, will it be available on all digital converters I have in my house?
If you want to get a PPV movie or event on ALL of your digital converters, you must call in and order the movie/event through a Customer Service Representative. You will not be billed extra to have it...
- Does Service Electric Cablevision deliver all channels in 100% digital quality?
...s Service Electric Cablevision provides 100% Digital quality picture and sound when using a digital converter.
- Why doesn't the converter respond when I press the keys on my remote?
If this is happening, try one of the following things: 1. Make sure the batteries in the remote are working properly and don't need to be replaced. 2. Make sure remote is in cable mode. First pres...
- The guide has locked up. Neither the buttons on the remote, nor the buttons on the digital converter itself work.
Try unplugging the digital converter and then plugging it back in. This will reset the digital converter and allow for data to be downloaded. It will take some time for the information to appear. If t...