SECV Q&A

Search Results for "cable box"

21. Can I still watch TV if I'm on the computer?
    You bet. The cable modem acts like a second TV, only it tunes in channels that have been set aside specifically for internet communication.
22. Can I just get SECV High-Speed Internet without having to subscribe to a cable service?
    Yes! You can now order Platinum High-Speed Internet, featuring 10 Mbps, al a carte. There is no obligation to subscribe to any other service. To order Platinum High-Speed Internet, please call your lo...
23. How much is Service Electric Digital Cable, High-Speed Internet, and Digital Phone service?
    In order to receive the most up-to-date rates please visit our website at www.secv.com and click on "Packages" to pick the bundle that best suits your needs. Prices may vary depending on the level of ...
24. How much is Service Electric Digital Cable, High-Speed Internet, and Digital Phone service?
    In order to receive the most up-to-date rates please visit our website at www.secv.com and click on "Packages" to pick the bundle that best suits your needs. Prices may vary depending on the level of ...
25. Why is my TV screen snowy or black?
    ...nly set that has the problem, check to see if the cable wires are all attached properly to the back ...properly to the back of the television, converter box, or VCR/DVD etc. If you have a converter box m...
26. Why do I only get channels 2-13
    Most commonly this is because the television is set to receive an "antenna" signal instead of a "cable" signal. This setting is usually found on in the menu screen of the television (use the televisio...
27. Why can I only see up to channel 45?
    ... your television does not allow you to tune in to a higher channel number, you can rent a converter box from Service Electric which will allow you to tune above 45.
28. Why does my Digital Converter say "One Moment Please?"
    Make sure the cable line is connected tightly on the back of your converter box and at the wall ou...
29. I have a Digital Converter, why do I constantly see "pixels," "tiling" or "little squares" at the bottom of my screen?
    Make sure the cable line is connected tightly on the back of your converter box and at the wall out...
30. Why can't I change the channels on my Digital Converter?
    Try pressing the Cable "CBL" button on the top of your converter remote and then change channels. If this does not work try new batteries in your converter remote. Otherwise you may need a replaceme...
31. Do you need a special type of TV to use our digital cable service?
    No. You should not need a special TV for digital cable service. If you already have our Classic Cable level of service, you will be able to get digital cable service.
32. I do not have digital cable service how can I see what is on TV tonight or next week?
    You can go to secv.com and click on "What's on TV?" under "Quick Links" on the left-hand side.
33. What is Digital Cable?
    Technically speaking, digital cable compresses the analog signal to a digital-only format. By doing this, it decreases the amount of bandwidth that the channel takes up and therefore enables increa...
34. Why doesn't the set-top box respond when I press the keys on my remote?
    Make sure your remote is in the Cable mode. Press the "CABLE" button on the remote.
35. Why doesn't the converter respond when I press the keys on my remote?
    ...eries in the remote are working properly and don't need to be replaced. 2. Make sure remote is in cable mode. First press the cable button on the top of your remote. Then try pushing one of the othe...
36. What is a Franchise Fee?
    ...he Cable Act allows local governments to collect “franchise fees” on the sale of “cable services." Service Electric Cablevision collects the franchise fees and gives them to the loca...
37. What do I need to get Service Electric HDTV?
    ... or HD/DVR converter (not required for broadcast HD channels, however, you will need this for other cable HD channels, as well as, HD On Demand. The cable programmers require us to encrypt the HD chan...
38. What is the FCC Fee?
    The FCC fee is charged by the Federal Communications Commission to regulate the cable industry. This fee is paid directly to the Federal Communications Commission (FCC).
39. Can Service Electric or another company track what I record with my DVR?
    No. What you choose to record with your DVR is private.
40. What happens to my DVR recordings if my digital cable box temporarily loses power?
    All recordings that were saved prior to the power loss are preserved, as well as, any future recording schedules. You miss only the recordings scheduled to be recorded while the power was out.