Does Service Electric Digital Phone have E911 service?
Yes. Service Electric Digital Phone uses E911 (Enhanced 911), which gives emergency personnel your telephone number and location. So, if you are unable to communicate or the call is disconnected, the ...
- How much is Service Electric Digital Cable, High-Speed Internet, and Digital Phone service?
In order to receive the most up-to-date rates please visit our website at www.secv.com and click on "Packages" to pick the bundle that best suits your needs. Prices may vary depending the level of ser...
- Will I be able to keep my current email address when changing from dial up to cable modem?
If you currently have a PenTeleData Dial Up account or a web based e-mail address (Hotmail,Yahoo mail, etc) you will be able to keep your current address.
- Will I be able to split the Cable Modem connection between two computers (w/additional hardware)?
Our professional installers will connect one computer to the cable modem. However, customers are allowed to connect up to 4 additional computers to the modem. Additional equipment is required and is a...
- Will I incur any cancellation fees from PTD if I move from dial up to Cable Modem access?
No. PTD will not penalize you for upgrading to a cable modem.
- What is involved when installing cable modem access? Does it use an existing cable hook up?
If necessary, our professional installers will run a new cable to your home, install a special splitter, and run a new line to the computer. The installer will then install the modem and connect it to...
- Can you hook up a router to a cable modem?
...ed on the router itself. Service Electric will insure that your computer connection directly to the cable modem is working properly.
- What is a Cable Modem?
A cable modem is a device which allows high speed data access to the Internet via a cable TV (SECV) network. A cable modem will typically have two connections, one to the cable wall outlet and the oth...
- How would a cable modem connect to my computer?
...able modems are connected to a computer via an Ethernet (NIC) card. The Motorola Surfboard external cable modem requires a 10BaseT Ethernet connection in the back of the computer. A 10/100BaseT Ethern...
- What is the customer responsible for supplying?
...he customer is responsible for purchasing and installing an Ethernet card. The customer must have a cable connection installed for the cable modem.
- Can I purchase my own cable modem instead of renting one from Service Electric?
Yes, as long as the cable modem is DOCSIS compliant.
- Can my television and cable modem be in use simultaneously?
Yes, both services can be used at the same time. The cable modem and
cable television are programmed on different frequencies, and therefore
do not interfere with each other.
- I cannot get online and there are no lights lit on the front of my cable modem. What should I do?
... If everything above appears to be working next check the power cord connection on the back of your cable modem and at the electrical outlet by unplugging both ends for 10/20 seconds and then plugging...
- I cannot get online and the Standby light is lit on the front of my cable modem.
... your PC. To take the modem out of
Standby mode, press the blue or black button on the top of your cable
modem. The Standby light should now be off.
- I cannot get online and the Receive light is flashing on the front of my cable modem.
Check to make sure the cable line connected to the back of your cable
modem and at the wall outlet is at least hand-tight. Unscrew each end
of the cable line completely, screw each end back on caref...
- I cannot get online and the Online light is flashing on the front of my cable modem.
Your modem is unable to register with our network. Please contact us.
- I cannot get online, and the SEND light is flashing on the front of my cable modem. What should I do?
First be sure to check the cable connection on the back of the modem and at the wall outlet. To do this, completely unscrew each end of the cable line and then re-screw each end back on carefully, and...
- I cannot get online and my Power, Receive, Send and Online lights are all lit. What should I do?
There can be many reasons for this. The good news is that your cable
modem is most likely functioning just fine, but something between the
modem and your computer is causing a problem. Try the follo...
- Do online gaming consoles work with Service Electric cable modem service?
Console games will work using our High-Speed Internet
service, but that varies from console to console. Please contact the
console manufacturer or refer to the user guide to find out what type
of ...
- Can more than 1 computer access the internet at the same time via the cable modem?
Yes, the cable modem itself gives out 2 IP addresses. A residential
account allows up to 5 computers to be online at once with the use of a
Hub or a Router, which the customer would provide.