http://www.secv.com/activekb en-us http://www.secv.com/activekb ActiveKB NX CorporateOffice@secv.com Thu, 09 Sep 2010 06:19:45 EDT 20 http://www.secv.com/activekb/questions/177/ http://www.secv.com/activekb/questions/177/ You can go to secv.com and click on "What's on TV?" under "Quick Links" on the left-hand side. Wed, 26 May 2010 15:54:07 GMT http://www.secv.com/activekb/questions/250/ http://www.secv.com/activekb/questions/250/ NFL RedZone is a new channel by the NFL Network. Every Sunday afternoon during the season, NFL RedZone takes fans from game to game to see all the key moments, live as they happen on the field, in ... Wed, 19 May 2010 20:52:28 GMT http://www.secv.com/activekb/questions/252/ http://www.secv.com/activekb/questions/252/ In order to set up your Favorite Channels for the first time please follow the below steps: 1. Press the Menu button on your remote control to access the Quick Menu.2. Press the Right arrow butto ... Tue, 02 Feb 2010 16:05:51 GMT http://www.secv.com/activekb/questions/253/ http://www.secv.com/activekb/questions/253/ To view your Favortie Channels list please follow the below steps: Press the Menu button on your remote control to access the Quick menu. Press the Right arrow button until the Heart icon i ... Tue, 02 Feb 2010 16:05:21 GMT http://www.secv.com/activekb/questions/241/ http://www.secv.com/activekb/questions/241/ This screen will appear when you tune to a channel that is currently not available. If the channel is not available after 15-30 minutes, please call your local office. Birdsboro: 610.582.5317 OR 8 ... Tue, 02 Feb 2010 16:04:56 GMT http://www.secv.com/activekb/questions/255/ http://www.secv.com/activekb/questions/255/ In order to set up a NEW Favorite Channels list please follow the below steps:1. Press the Guide button to display the on-screen guide. Locate the channel in the guide that you would like to add ... Tue, 02 Feb 2010 16:04:38 GMT http://www.secv.com/activekb/questions/254/ http://www.secv.com/activekb/questions/254/ In order to add additional channels to your exisiting Favorite Channels list please follow the below steps:1. Press the Guide button on your remote control.2. The On-Screen guide appears. Scroll ... Tue, 02 Feb 2010 16:04:15 GMT http://www.secv.com/activekb/questions/238/ http://www.secv.com/activekb/questions/238/ If this is happening, try one of the following things: 1. Make sure the batteries in the remote are working properly and don't need to be replaced. 2. Make sure remote is in cable mode. First pres ... Wed, 04 Nov 2009 21:09:33 GMT http://www.secv.com/activekb/questions/179/ http://www.secv.com/activekb/questions/179/ Please click on the below link for an instructional video about the i-Guide. If you need further assitance, please call your local Service Electric Cablevision office. For additional contact info ... Tue, 11 Aug 2009 18:04:12 GMT http://www.secv.com/activekb/questions/191/ http://www.secv.com/activekb/questions/191/ Technically speaking, digital cable compresses the analog signal to a digital-only format. By doing this, it decreases the amount of bandwidth that the channel takes up and therefore enables inc ... Mon, 29 Jun 2009 19:47:57 GMT http://www.secv.com/activekb/questions/218/ http://www.secv.com/activekb/questions/218/ You must call your local office to have these PINs reset. All of the PINs will be cleared. Once reset, you will need to enter new PINs. Thu, 02 Oct 2008 15:46:00 GMT http://www.secv.com/activekb/questions/242/ http://www.secv.com/activekb/questions/242/ You can always press the EXIT button to immediately return to watching TV. You can also press the LAST button to back up one screen at a time. Thu, 02 Oct 2008 15:39:42 GMT http://www.secv.com/activekb/questions/240/ http://www.secv.com/activekb/questions/240/ Try unplugging the digital converter and then plugging it back in. This will reset the digital converter and allow for data to be downloaded. It will take some time for the information to appear. ... Thu, 02 Oct 2008 15:37:25 GMT http://www.secv.com/activekb/questions/239/ http://www.secv.com/activekb/questions/239/ No. These items will not be lost if the terminal loses it's power. Thu, 02 Oct 2008 15:33:33 GMT http://www.secv.com/activekb/questions/236/ http://www.secv.com/activekb/questions/236/ Make sure your remote is in the Cable mode. Press the "CABLE" button on the remote. Wed, 01 Oct 2008 19:45:59 GMT http://www.secv.com/activekb/questions/194/ http://www.secv.com/activekb/questions/194/ Yes Service Electric Cablevision provides 100% Digital quality picture and sound when using a digital converter. Mon, 12 May 2008 20:01:53 GMT http://www.secv.com/activekb/questions/192/ http://www.secv.com/activekb/questions/192/ If you want to get a PPV movie or event on ALL of your digital converters, you must call in and order the movie/event through a Customer Service Representative. You will not be billed extra to hav ... Mon, 12 May 2008 19:59:32 GMT http://www.secv.com/activekb/questions/190/ http://www.secv.com/activekb/questions/190/ Try turning the VCR/DVD player off. Make sure TV is tuned to channel 3. If you tune through your VCR-make sure the VCR is tuned to channel 3. Mon, 12 May 2008 19:57:53 GMT http://www.secv.com/activekb/questions/134/ http://www.secv.com/activekb/questions/134/ Check the other televisions in your home. If this is the only set that has the problem, check to see if the cable wires are all attached properly to the back of the television, converter box, or V ... Mon, 12 May 2008 19:57:26 GMT http://www.secv.com/activekb/questions/137/ http://www.secv.com/activekb/questions/137/ Most commonly this is because the television is set to receive an "antenna" signal instead of a "cable" signal. This setting is usually found on in the menu screen of the television (use the telev ... Mon, 12 May 2008 19:56:36 GMT http://www.secv.com/activekb/questions/138/ http://www.secv.com/activekb/questions/138/ Older television sets were made to accommodate a certain quantity of channels. Cable television now has hundreds of channels. If your television does not allow you to tune in to a higher channel n ... Mon, 12 May 2008 19:55:08 GMT http://www.secv.com/activekb/questions/140/ http://www.secv.com/activekb/questions/140/ If you are using a digital converter, try pressing "Mute" on the digital converter remote to be sure it is not muted. Also check to make sure the volume on the converter box is not all the way dow ... Mon, 12 May 2008 19:53:54 GMT http://www.secv.com/activekb/questions/143/ http://www.secv.com/activekb/questions/143/ If you have unshielded speakers too close to your TV, the magnetic field from the speakers may distort the colors of your TV. This may cause permanent damage to your TV set and it is recommended t ... Mon, 12 May 2008 19:52:51 GMT http://www.secv.com/activekb/questions/148/ http://www.secv.com/activekb/questions/148/ Try pressing the Cable "CBL" button on the top of your converter remote and then change channels. If this does not work try new batteries in your converter remote. Otherwise you may need a repla ... Mon, 12 May 2008 19:51:49 GMT http://www.secv.com/activekb/questions/195/ http://www.secv.com/activekb/questions/195/ Yes. We can install a digital converter on all of your TVs. Just let the Customer Service Agent know how many TV's you need the service on. Additional converter rental charges will apply per TV. Fri, 09 May 2008 20:36:40 GMT http://www.secv.com/activekb/questions/189/ http://www.secv.com/activekb/questions/189/ Try turning the VCR/DVD player off. Make sure TV is tuned to channel 3. If you tune through your VCR-make sure the VCR is tuned to channel 3. Fri, 09 May 2008 20:33:01 GMT http://www.secv.com/activekb/questions/178/ http://www.secv.com/activekb/questions/178/ This can be corrected by turning off the VCR and/or DVD player. Tue, 22 Apr 2008 21:13:59 GMT http://www.secv.com/activekb/questions/176/ http://www.secv.com/activekb/questions/176/ No. You should not need a special TV for digital cable service. If you already have our Classic Cable level of service, you will be able to get digital cable service. Tue, 22 Apr 2008 21:07:16 GMT http://www.secv.com/activekb/questions/146/ http://www.secv.com/activekb/questions/146/ If you have recently lost power or unplugged your converter, this will happen. It may take a few hours to load TV Guide data. Otherwise try unplugging your converter box for 10 seconds and plugg ... Tue, 22 Apr 2008 19:20:19 GMT http://www.secv.com/activekb/questions/145/ http://www.secv.com/activekb/questions/145/ Please contact us immediately. Tue, 22 Apr 2008 19:20:03 GMT http://www.secv.com/activekb/questions/144/ http://www.secv.com/activekb/questions/144/ Make sure the cable line is connected tightly on the back of your converter box and at the wall outlet. If that does not solve the problem, Please contact us. Tue, 22 Apr 2008 19:19:49 GMT http://www.secv.com/activekb/questions/142/ http://www.secv.com/activekb/questions/142/ Try turning the volume of your TV down and the volume of your digital converter up. Tue, 22 Apr 2008 19:18:46 GMT http://www.secv.com/activekb/questions/141/ http://www.secv.com/activekb/questions/141/ Turn off Closed Captioning. This is typically found in your TV settings. Look for a "Settings" or "Menu" button on your TV remote. Consult your TV instruction manual for further assistance. Tue, 22 Apr 2008 19:18:12 GMT http://www.secv.com/activekb/questions/139/ http://www.secv.com/activekb/questions/139/ Make sure the cable line is connected tightly on the back of your converter box and at the wall outlet. Try unplugging the power cord on the back of the converter for 30 seconds and plug it bac ... Tue, 22 Apr 2008 19:16:03 GMT http://www.secv.com/activekb/questions/136/ http://www.secv.com/activekb/questions/136/ Check for any loose wiring connection between the TV, VCR, and converter box Tue, 22 Apr 2008 18:58:35 GMT http://www.secv.com/activekb/questions/135/ http://www.secv.com/activekb/questions/135/ Check for any loose wiring connection between the TV, VCR, and converter box Tue, 22 Apr 2008 18:58:18 GMT http://www.secv.com/activekb/questions/132/ http://www.secv.com/activekb/questions/132/ Try turning the VCR/DVD player off.Make sure TV is tuned to channel 3.If you tune through your VCR-make sure the VCR is tuned to channel 3. Tue, 22 Apr 2008 18:57:21 GMT http://www.secv.com/activekb/questions/5/ http://www.secv.com/activekb/questions/5/ Visit our web site under "Customer Service", "Parental Controls" and click on the "Parental Controls" Tab. Or click here for the parental control page of our website. Mon, 21 Apr 2008 17:51:19 GMT