http://www.secv.com/activekb en-us http://www.secv.com/activekb ActiveKB NX CorporateOffice@secv.com Thu, 09 Sep 2010 06:20:49 EDT 20 http://www.secv.com/activekb/questions/150/ http://www.secv.com/activekb/questions/150/ Yes. However, Service Electric's technical support is limited on the router itself. Service Electric will insure that your computer connection directly to the cable modem is working properly. Wed, 26 May 2010 15:38:18 GMT http://www.secv.com/activekb/questions/256/ http://www.secv.com/activekb/questions/256/ Please click on the below link that is provided by our internet service provider, PenTeleData. http://www.ptd.net/tiki-index.php?page=PTD_Speedtest Tue, 20 Apr 2010 19:33:21 GMT http://www.secv.com/activekb/questions/156/ http://www.secv.com/activekb/questions/156/ Virus protection and spyware remover programs are essential to good performance. These programs may be downloaded online or purchased at a software retailer. Remember to check for updates regularl ... Tue, 20 Apr 2010 19:32:05 GMT http://www.secv.com/activekb/questions/30/ http://www.secv.com/activekb/questions/30/ If necessary, our professional installers will run a new cable to your home, install a special splitter, and run a new line to the computer. The installer will then install the modem and connect i ... Wed, 02 Dec 2009 15:26:20 GMT http://www.secv.com/activekb/questions/118/ http://www.secv.com/activekb/questions/118/ The smtp server for your email is promail.ptd.net and is used for both the incoming and outgoing server. Thu, 10 Sep 2009 15:32:32 GMT http://www.secv.com/activekb/questions/247/ http://www.secv.com/activekb/questions/247/ In order to receive the most up-to-date rates please visit our website at www.secv.com and click on "Packages" to pick the bundle that best suits your needs. Prices may vary depending on the level ... Mon, 29 Jun 2009 19:33:01 GMT http://www.secv.com/activekb/questions/248/ http://www.secv.com/activekb/questions/248/ In order to receive the most up-to-date rates please visit our website at www.secv.com and click on "Packages" to pick the bundle that best suits your needs. Prices may vary depending on the level ... Mon, 29 Jun 2009 19:31:27 GMT http://www.secv.com/activekb/questions/246/ http://www.secv.com/activekb/questions/246/ In order to access the Internet please follow the three steps below. If you need assistance click on the link "Click Here" for a detailed diagram which will walk you through the steps.1. Disable A ... Thu, 26 Mar 2009 21:00:03 GMT http://www.secv.com/activekb/questions/245/ http://www.secv.com/activekb/questions/245/ Yes! You can now order Platinum High-Speed Internet, featuring 10 Mbps, al a carte. There is no obligation to subscribe to any other service. To order Platinum High-Speed Internet, please call you ... Mon, 09 Mar 2009 18:43:59 GMT http://www.secv.com/activekb/questions/164/ http://www.secv.com/activekb/questions/164/ First be sure to check the cable connection on the back of the modem and at the wall outlet. To do this, completely unscrew each end of the cable line and then re-screw each end back on carefully, ... Thu, 05 Mar 2009 15:22:54 GMT http://www.secv.com/activekb/questions/159/ http://www.secv.com/activekb/questions/159/ First be sure to check there is power at the electrical outlet you're using. If you're using a surge protector, make sure it's turned on and working properly. If your modem is plugged into an outl ... Thu, 05 Mar 2009 15:21:16 GMT http://www.secv.com/activekb/questions/27/ http://www.secv.com/activekb/questions/27/ If you currently have a PenTeleData Dial Up account or a web based e-mail address (Hotmail,Yahoo mail, etc) you will be able to keep your current address. Mon, 12 May 2008 16:02:33 GMT http://www.secv.com/activekb/questions/117/ http://www.secv.com/activekb/questions/117/ Click on this link for instructions on how to setup email. http://www.ptd.net/tiki-index.php?page=How_to_set_up_your_E-mail_software_to_use_SMTP_Authentication Mon, 12 May 2008 16:02:04 GMT http://www.secv.com/activekb/questions/125/ http://www.secv.com/activekb/questions/125/ Our internet service comes with access to local “hot spots.” For a list of locations, click on http://www.prologunleashed.com/locations.shtml Mon, 12 May 2008 15:54:48 GMT http://www.secv.com/activekb/questions/130/ http://www.secv.com/activekb/questions/130/ Click on this link for instructions. Mon, 12 May 2008 15:36:13 GMT http://www.secv.com/activekb/questions/151/ http://www.secv.com/activekb/questions/151/ A cable modem is a device which allows high speed data access to the Internet via a cable TV (SECV) network. A cable modem will typically have two connections, one to the cable wall outlet and the ... Mon, 12 May 2008 15:34:19 GMT http://www.secv.com/activekb/questions/152/ http://www.secv.com/activekb/questions/152/ Cable modems are connected to a computer via an Ethernet (NIC) card. The Motorola Surfboard external cable modem requires a 10BaseT Ethernet connection in the back of the computer. A 10/100BaseT E ... Mon, 12 May 2008 15:33:32 GMT http://www.secv.com/activekb/questions/153/ http://www.secv.com/activekb/questions/153/ The customer is responsible for purchasing and installing an Ethernet card. The customer must have a cable connection installed for the cable modem. Mon, 12 May 2008 15:33:05 GMT http://www.secv.com/activekb/questions/154/ http://www.secv.com/activekb/questions/154/ Yes, as long as the cable modem is DOCSIS compliant. Mon, 12 May 2008 15:32:19 GMT http://www.secv.com/activekb/questions/182/ http://www.secv.com/activekb/questions/182/ Log on to www.secv.com. click on "PTD Email" from the top menu bar. Enter your PTD email username and password. Mon, 12 May 2008 15:30:52 GMT http://www.secv.com/activekb/questions/181/ http://www.secv.com/activekb/questions/181/ You bet. The cable modem acts like a second TV, only it tunes in channels that have been set aside specifically for internet communication. Tue, 22 Apr 2008 22:01:38 GMT http://www.secv.com/activekb/questions/165/ http://www.secv.com/activekb/questions/165/ There can be many reasons for this. The good news is that your cable modem is most likely functioning just fine, but something between the modem and your computer is causing a problem. Try the f ... Tue, 22 Apr 2008 19:38:11 GMT http://www.secv.com/activekb/questions/167/ http://www.secv.com/activekb/questions/167/ Yes, the cable modem itself gives out 2 IP addresses. A residential account allows up to 5 computers to be online at once with the use of a Hub or a Router, which the customer would provide. Tue, 22 Apr 2008 19:36:11 GMT http://www.secv.com/activekb/questions/166/ http://www.secv.com/activekb/questions/166/ Console games will work using our High-Speed Internet service, but that varies from console to console. Please contact the console manufacturer or refer to the user guide to find out what type ... Tue, 22 Apr 2008 19:35:43 GMT http://www.secv.com/activekb/questions/163/ http://www.secv.com/activekb/questions/163/ Your modem is unable to register with our network. Please contact us. Tue, 22 Apr 2008 19:33:26 GMT http://www.secv.com/activekb/questions/162/ http://www.secv.com/activekb/questions/162/ Check to make sure the cable line connected to the back of your cable modem and at the wall outlet is at least hand-tight. Unscrew each end of the cable line completely, screw each end back on c ... Tue, 22 Apr 2008 19:33:07 GMT http://www.secv.com/activekb/questions/160/ http://www.secv.com/activekb/questions/160/ Your modem appears to be in Standby mode. This shuts off the ethernet connection between the modem and your PC. To take the modem out of Standby mode, press the blue or black button on the top o ... Tue, 22 Apr 2008 19:30:46 GMT http://www.secv.com/activekb/questions/158/ http://www.secv.com/activekb/questions/158/ Click on Control Panel -> Network and Internet Connections -> Internet Options -> Connections tab Click on the Set Up button Choose the option "connect to the Internet so you can br ... Tue, 22 Apr 2008 19:29:13 GMT http://www.secv.com/activekb/questions/157/ http://www.secv.com/activekb/questions/157/ Check the lights on the modem. If all of the lights are not lit or flashing, Follow these steps: Disconnect the power cord from the back of the modem. If you are using a router, disconnect its p ... Tue, 22 Apr 2008 19:28:49 GMT http://www.secv.com/activekb/questions/155/ http://www.secv.com/activekb/questions/155/ Yes, both services can be used at the same time. The cable modem and cable television are programmed on different frequencies, and therefore do not interfere with each other. Tue, 22 Apr 2008 19:27:42 GMT http://www.secv.com/activekb/questions/149/ http://www.secv.com/activekb/questions/149/ A router is a piece of hardware that allows more than one computer to connect to the Internet at the same time. Routers are fairly easy to install and are available through most computer hardwar ... Tue, 22 Apr 2008 19:24:12 GMT http://www.secv.com/activekb/questions/29/ http://www.secv.com/activekb/questions/29/ No. PTD will not penalize you for upgrading to a cable modem. Tue, 22 Apr 2008 18:23:28 GMT http://www.secv.com/activekb/questions/28/ http://www.secv.com/activekb/questions/28/ Our professional installers will connect one computer to the cable modem. However, customers are allowed to connect up to 4 additional computers to the modem. Additional equipment is required and ... Tue, 22 Apr 2008 18:23:14 GMT http://www.secv.com/activekb/questions/99/ http://www.secv.com/activekb/questions/99/ You are allowed up to 5 email addresses with your Internet subscription. Fri, 04 Jan 2008 14:43:50 GMT