Service Electric Q&A

Yes. Service Electric Digital Phone uses E911 (Enhanced 911), which gives emergency personnel your telephone number and location. So, if you are unable to communicate or the call is disconnected, the operator will still be able to send help.

If you move your Service Electric Digital Phone Service Telephone Adapter or Video Phone and you do not register the new service address with Service Electric Cablevision, your E911 calls WILL be directed to the wrong emergency authorities, AND the wrong address will be transmitted with your E911 call. In addition, E911 service will not function if Service Electric Digital Phone Service is interrupted for any reason such as: your broadband Internet service is not working, failure of your Telephone equipment, a power outage at your home and/or on our network, failure of our network or facilities, or suspension or disconnection of your Service Electric Digital Phone Service because of nonpayment. You may obtain a third-party battery backup device to use with your Service Electric Digital Phone Service and, in the event of a power outage at your home, the battery should power your Telephone Adapter or Video Phone for several hours. (It is also important to keep in mind that many cordless telephones will not work during a power outage.) Therefore, you may want to have one telephone that does not need to be plugged into an electrical outlet. For those areas of the country where E911 is not available, we offer Basic 911 service. Please feel free to contact us at 800-Cable if you are uncertain about your 911 status.