SECV Q&A

First be sure to check the cable connection on the back of the modem and at the wall outlet. To do this, completely unscrew each end of the cable line and then re-screw each end back on carefully, and hand-tighten to ensure a proper connection. If your modem is attached to a cable splitter inside your home, try removing the splitter. If that's not possible, try checking the connections on the splitter to be sure each connection is tight. You can also try pulling the power cord out from the back of your cable modem for 10/20 seconds and then plugging it back in.

If the SEND light is still flashing, please contact your local office for further assistance. For additional contact information and office hours please visit us at www.secv.com.

Birdsboro: (610) 582-5317 OR (800) 344-0347

Hazleton: (570) 454-3841

Sunbury:  (570) 286-5951 OR (800) 522-2389