How long can I view my On Demand selection(s)?
All movies, shows, and other programs are available to be viewed for 24 hours from the time of purchase. Should you start the program an hour before the selection is scheduled to end, you will be still be able to view the movie, show, or program in it's entirety.
- When I select a category from the On Demand menu, I receive a message that says, "No program listings available."
If there are no listings for a particular category, this message will appear.
- I tried to order an On Demand program and received an error screen that said, "Unable to Process Request." What does this mean?
The "Unable to Process Request" message occurs when the set-top box is unable to communicate with the On Demand equipment at Service Electric. Try turning you set-top box off, and then turn it on again. If the message appears again, note the time it appeared, and the action you took, and call yo ...
- How do I return to watching an On Demand program after I've tuned to another channel?
Select "My Rentals" from the On Demand Menu and choose the program you want to resume watching. You can either begin watching where you left off by selecting "Resume," or start over with the "Restart."
- If I get to the end of an On Demand program and want to watch it again, can I restart at the beginning?
Yes, as long as your viewing period has not expired, you may watch it again.
- Do my Parental Locks & Purchase PIN settings stay the same for On Demand purchases as with regular programs?
Yes. PINs and settings apply to On Demand ratings and purchases.
- How do I access Service Electric On Demand?
If you have a digital converter, simply go to Channel 1 or select On Demand from the Interactive Program Guide.
- What is the difference between On Demand and Pay-Per-View?
On Demand offers the flexibility and convenience of watching thousands of movies and shows that start anytime you want - many are FREE. You also have the ability to play, pause, rewind and fast-forward On Demand programs using your remote. Pay-Per-View requires you to wait until a scheduled time ...
- What is Service Electric On Demand?
Service Electric OnDemand™ has something for everyone. It allows you to enjoy thousands of shows and movies whenever you want – many are FREE. You get instant access to some of your favorite cable shows, kids programming, music, sports, movies, and more. You can also play, pause, re ...
- Does it cost anything to go into Service Electric On Demand?
It does not cost anything to go into On Demand, unless you choose a movie/event, etc that has a cost associated with it. Service Electric On Demand includes thousands of movies and shows – many are free and access to Service Electric On Demand is included with Digital Cable subscription.
- Can I stop my movie or show and go back to it later?
Yes. If you stop your show and want to come back to it later, it will automatically be saved in the My Rentals folder on the main On Demand menu. You can restart or resume your movie or show anytime within 24 hours.
- Are new shows added often to On Demand?
Yes. Some networks provide new shows, weekly, so check On Demand often to see what’s new. HBO for example offers the Sunday premiere of their original series the following Monday.
- Do I get Service Electric On Demand with my premium service subscription from HBO, Showtime, Starz, or Cinemax?
Yes. Service Electric OnDemand offers you the convenience of watching your premium channel movies anytime you want at no additional charge. Many premium channels also offer hit series and other programs On Demand if you missed the original premiere or you want to catch up on past episodes.
- Can I pause, rewind, and fast-forward On Demand programs?
Absolutely. Use the arrow keys on your remote to play, pause, rewind, and fast-forward.
- Can I get On Demand from a Satellite provider?
No. Service Electric On Demand service is only available with Service Electric Digital Cable. This technology offers true On Demand capability with selections that include movies, music, sports, and more.
- Will I be billed for On Demand programs that carry a fee?
Yes. If you buy a Service Electric On Demand program for a fee, the purchases will be added to your monthly bill, and the program title will be listed for your reference.
- How do I know if there will be a charge for an On Demand program?
The program fee will appear on screen, and you will always receive an order confirmation box before the start of any program that carries a fee, asking you to confirm your purchase.
