Can I still watch TV if I'm on the computer?
You bet. The cable modem acts like a second TV, only it tunes in channels that have been set aside specifically for internet communication.
- I cannot get online and my Power, Receive, Send and Online lights are all lit. What should I do?
There can be many reasons for this. The good news is that your cable modem is most likely functioning just fine, but something between the modem and your computer is causing a problem. Try the following steps to solve this issue. If you are using a router, please try pulling the power cord out ...
- Can more than 1 computer access the internet at the same time via the cable modem?
Yes, the cable modem itself gives out 2 IP addresses. A residential account allows up to 5 computers to be online at once with the use of a Hub or a Router, which the customer would provide.
- Do online gaming consoles work with Service Electric cable modem service?
Console games will work using our High-Speed Internet service, but that varies from console to console. Please contact the console manufacturer or refer to the user guide to find out what type of broadband connection is necessary for online console gaming.
- I cannot get online and the Online light is flashing on the front of my cable modem.
Your modem is unable to register with our network. Please contact us.
- I cannot get online and the Receive light is flashing on the front of my cable modem.
Check to make sure the cable line connected to the back of your cable modem and at the wall outlet is at least hand-tight. Unscrew each end of the cable line completely, screw each end back on carefully, and hand-tighten to ensure a proper connection. You can also try pulling the power cord out ...
- I cannot get online and the Standby light is lit on the front of my cable modem.
Your modem appears to be in Standby mode. This shuts off the ethernet connection between the modem and your PC. To take the modem out of Standby mode, press the blue or black button on the top of your cable modem. The Standby light should now be off.
- I bought a new computer/reformatted my computer, how do I set up my high-speed internet connection?
Click on Control Panel -> Network and Internet Connections -> Internet Options -> Connections tab Click on the Set Up button Choose the option "connect to the Internet so you can browse the web and read e- mail" Click "next" Choose the option "set up my connection manually" Click ...
- Why won't my computer connect to the Internet?
Check the lights on the modem. If all of the lights are not lit or flashing, Follow these steps: Disconnect the power cord from the back of the modem. If you are using a router, disconnect its power cord. Turn off the computer. Wait 2 minutes. Reconnect the modem, and router. Wait until t ...
- Can my television and cable modem be in use simultaneously?
Yes, both services can be used at the same time. The cable modem and cable television are programmed on different frequencies, and therefore do not interfere with each other.
- What is a router? Do I need one?
A router is a piece of hardware that allows more than one computer to connect to the Internet at the same time. Routers are fairly easy to install and are available through most computer hardware dealers.
- Will I incur any cancellation fees from PTD if I move from dial up to Cable Modem access?
No. PTD will not penalize you for upgrading to a cable modem.
- Will I be able to split the Cable Modem connection between two computers (w/additional hardware)?
Our professional installers will connect one computer to the cable modem. However, customers are allowed to connect up to 4 additional computers to the modem. Additional equipment is required and is available at your local computer store. We are not able to troubleshoot home network problems.
- How many email addresses do I get with a subscription to High Speed Internet?
You are allowed up to 5 email addresses with your Internet subscription.
