Can you hook up a router to a cable modem?
Yes. However, Service Electric's technical suppot is limited on the router itself. Service Electric will insure that your computer connection directly to the cable modem is working properly.
- What are the incoming and outgoing smtp servers for PTD (PenTeleData) email?
The smtp server for your email is promail.ptd.net and is used for both the incoming and outgoing server.
- How much is Service Electric Digital Cable, High-Speed Internet, and Digital Phone service?
In order to receive the most up-to-date rates please visit our website at www.secv.com and click on "Packages" to pick the bundle that best suits your needs. Prices may vary depending on the level of service(s).
- How much is Service Electric Digital Cable, High-Speed Internet, and Digital Phone service?
In order to receive the most up-to-date rates please visit our website at www.secv.com and click on "Packages" to pick the bundle that best suits your needs. Prices may vary depending on the level of service(s).
- How do you fix problems with Vista 64-bit computers accessing the Internet?
In order to access the Internet please follow the three steps below. If you need assistance click on the link "Click Here" for a detailed diagram which will walk you through the steps. 1. Disable Advance Networking Services 2. Uninstall Dell Remote Access 3. Reboot Computer Click Here If you're ...
- Can I just get SECV High-Speed Internet without having to subscribe to a cable service?
Yes! You can now order Platinum High-Speed Internet, featuring 10 Mbps, al a carte. There is no obligation to subscribe to any other service. To order Platinum High-Speed Internet, please call your local Service Electric Cablevision office. For additional contact information and office hours ple ...
- I cannot get online, and the SEND light is flashing on the front of my cable modem. What should I do?
First be sure to check the cable connection on the back of the modem and at the wall outlet. To do this, completely unscrew each end of the cable line and then re-screw each end back on carefully, and hand-tighten to ensure a proper connection. If your modem is attached to a cable splitter insid ...
- I cannot get online and there are no lights lit on the front of my cable modem. What should I do?
First be sure to check there is power at the electrical outlet you're using. If you're using a surge protector, make sure it's turned on and working properly. If your modem is plugged into an outlet controlled by a light switch, make sure the light switch is turned on. If everything above appear ...
- Will I be able to keep my current email address when changing from dial up to cable modem?
If you currently have a PenTeleData Dial Up account or a web based e-mail address (Hotmail,Yahoo mail, etc) you will be able to keep your current address.
- How do I set up my email in Outlook?
Click on this link for instructions on how to setup email. http://www.ptd.net/tiki-index.php?page=How_to_set_up_your_E-mail_software_to_use_SMTP_Authentication
- Do you have any free Hotspot locations?
Our internet service comes with access to local “hot spots.” For a list of locations, click on http://www.prologunleashed.com/locations.shtml
- I have your internet service and would like to create a personal web page. How do I do this?
Click on this link for instructions.
- What is a Cable Modem?
A cable modem is a device which allows high speed data access to the Internet via a cable TV (SECV) network. A cable modem will typically have two connections, one to the cable wall outlet and the other to the computer or router.
- How would a cable modem connect to my computer?
Cable modems are connected to a computer via an Ethernet (NIC) card. The Motorola Surfboard external cable modem requires a 10BaseT Ethernet connection in the back of the computer. A 10/100BaseT Ethernet card is also compatible.
- What is the customer responsible for supplying?
The customer is responsible for purchasing and installing an Ethernet card. The customer must have a cable connection installed for the cable modem.
- Can I purchase my own cable modem instead of renting one from Service Electric?
Yes, as long as the cable modem is DOCSIS compliant.
- My connection seems slow, what can I do?
Virus protection and spyware remover programs are essential to good performance. These programs may be downloaded online or purchased at a software retailer. Remember to check for updates regularly. Peer-to-peer file sharing programs can also degrade the speed of service.
- How do I check my email when I am away from home?
Log on to www.secv.com. click on "PTD Email" from the top menu bar. Enter your PTD email username and password.
- Can I still watch TV if I'm on the computer?
You bet. The cable modem acts like a second TV, only it tunes in channels that have been set aside specifically for internet communication.
- I cannot get online and my Power, Receive, Send and Online lights are all lit. What should I do?
There can be many reasons for this. The good news is that your cable modem is most likely functioning just fine, but something between the modem and your computer is causing a problem. Try the following steps to solve this issue. If you are using a router, please try pulling the power cord out ...
