Why can I only see up to channel 45?
Older television sets were made to accommodate a certain quantity of channels. Cable television now has hundreds of channels. If your television does not allow you to tune in to a higher channel number, you can rent a converter box from Service Electric which will allow you to tune above 45.
- Why am I hearing no audio at all on any channel?
If you are using a digital converter, try pressing "Mute" on the digital converter remote to be sure it is not muted. Also check to make sure the volume on the converter box is not all the way down. If you are not using a converter box or you already checked your converter box, check to make sur ...
- Why do I see a purple and green hue on my TV set?
If you have unshielded speakers too close to your TV, the magnetic field from the speakers may distort the colors of your TV. This may cause permanent damage to your TV set and it is recommended that you move your speakers further away from your TV or use magnetically shielded speakers.
- Why can't I change the channels on my Digital Converter?
Try pressing the Cable "CBL" button on the top of your converter remote and then change channels. If this does not work try new batteries in your converter remote. Otherwise you may need a replacement remote from us.
- Can I get digital services on all TVs in my home?
Yes. We can install a digital converter on all of your TVs. Just let the Customer Service Agent know how many TV's you need the service on. Additional converter rental charges will apply per TV.
- Why is my TV screen blue?
Try turning the VCR/DVD player off. Make sure TV is tuned to channel 3. If you tune through your VCR-make sure the VCR is tuned to channel 3.
- Only getting channels 3 & 4 on TV.
This can be corrected by turning off the VCR and/or DVD player.
- Do you need a special type of TV to use our digital cable service?
No. You should not need a special TV for digital cable service. If you already have our Classic Cable level of service, you will be able to get digital cable service.
- I have a Digital Converter. Why does my TV Guide say "To Be Announced" on every channel?
If you have recently lost power or unplugged your converter, this will happen. It may take a few hours to load TV Guide data. Otherwise try unplugging your converter box for 10 seconds and plugging it back in to re-start the TV Guide download process.
- I have a Digital Converter. Why does the front display say E07 and E09?
Please contact us immediately.
- I have a Digital Converter, why do I constantly see "pixels," "tiling" or "little squares" at the bottom of my screen?
Make sure the cable line is connected tightly on the back of your converter box and at the wall outlet. If that does not solve the problem, Please contact us.
- I have a Digital Converter. Why is my TV making a hissing sound?
Try turning the volume of your TV down and the volume of your digital converter up.
- Why do I see a big black box/words scrolling at the bottom of my screen?
Turn off Closed Captioning. This is typically found in your TV settings. Look for a "Settings" or "Menu" button on your TV remote. Consult your TV instruction manual for further assistance.
- Why does my Digital Converter say "One Moment Please?"
Make sure the cable line is connected tightly on the back of your converter box and at the wall outlet. Try unplugging the power cord on the back of the converter for 30 seconds and plug it back in. If you still cannot get a picture, please contact us.
- Why are some channels fuzzy?
Check for any loose wiring connection between the TV, VCR, and converter box
- Why are all channels fuzzy?
Check for any loose wiring connection between the TV, VCR, and converter box
- Why is my TV screen blue?
Try turning the VCR/DVD player off. Make sure TV is tuned to channel 3. If you tune through your VCR-make sure the VCR is tuned to channel 3.
- How do I set up parental control on my tv?
Visit our web site under "Customer Service", "Parental Controls" and click on the "Parental Controls" Tab. Or click here for the parental control page of our website.
