I have a message on the screen that says "This channel should be available shortly." What does that mean?
This screen will appear when you tune to a channel that is currently not available. If the channel is not available after 15-30 minutes, call your local office. Birdsboro: (610) 582-5317 OR (800) 344-0347 Hazleton: (570) 454-3841 Sunbury: (570) 286-5951 OR (800) 522-2389
- Why doesn't the converter respond when I press the keys on my remote?
If this is happening, try one of the following things: 1. Make sure the batteries in the remote are working properly and don't need to be replaced. 2. Make sure remote is in cable mode. First press the cable button on the top of your remote. Then try pushing one of the other buttons - volume, ch ...
- What is the NFL RedZone channel?
NFL RedZone is a new channel by the NFL Network. Every Sunday afternoon during the season, NFL RedZone takes fans from game to game to see all the key moments, live as they happen on the field, in HD. Each week, NFL RedZone takes the guess work out of trying to keep up with all the games. The ch ...
- How does i-Guide (Interactive Program Guide) work on my digital converter?
Please click on the below link for an instructional video about the i-Guide. If you need further assitance, please call your local Service Electric Cablevision office. For additional contact information and office hours please visit us at www.secv.com. http://www.rovicorp.com/ipgresources/ipg/ ...
- What is Digital Cable?
Technically speaking, digital cable compresses the analog signal to a digital-only format. By doing this, it decreases the amount of bandwidth that the channel takes up and therefore enables increased channel capacity. It is a more efficient way to deliver video signals to your TV because a dig ...
- What if I forget my Parental Locks/Purchase PINs?
You must call your local office to have these PINs reset. All of the PINs will be cleared. Once reset, you will need to enter new PINs.
- What do I do if I am stuck in a screen or menu that I do not understand, and I want to get out?
You can always press the EXIT button to immediately return to watching TV. You can also press the LAST button to back up one screen at a time.
- The guide has locked up. Neither the buttons on the remote, nor the buttons on the digital converter itself work.
Try unplugging the digital converter and then plugging it back in. This will reset the digital converter and allow for data to be downloaded. It will take some time for the information to appear. If there is still a problem after the information has appeared, call your local office.
- If the power goes out, do I need to reset my Parental Locks and Purchase PINs, Favorite Channels, Locks and Reminders?
No. These items will not be lost if the terminal loses it's power.
- Why doesn't the set-top box respond when I press the keys on my remote?
Make sure your remote is in the Cable mode. Press the "CABLE" button on the remote.
- Does Service Electric Cablevision deliver all channels in 100% digital quality?
Yes Service Electric Cablevision provides 100% Digital quality picture and sound when using a digital converter.
- If I order a PPV movie or event on my digital converter, will it be available on all digital converters I have in my house?
If you want to get a PPV movie or event on ALL of your digital converters, you must call in and order the movie/event through a Customer Service Representative. You will not be billed extra to have it included on all converters. If you purchase a movie/event using your remote, it will only show ...
- Why is my TV screen blue?
Try turning the VCR/DVD player off. Make sure TV is tuned to channel 3. If you tune through your VCR-make sure the VCR is tuned to channel 3.
- Why is my TV screen snowy or black?
Check the other televisions in your home. If this is the only set that has the problem, check to see if the cable wires are all attached properly to the back of the television, converter box, or VCR/DVD etc. If you have a converter box make sure the power is on. If all the sets in the home look ...
- Why do I only get channels 2-13
Most commonly this is because the television is set to receive an "antenna" signal instead of a "cable" signal. This setting is usually found on in the menu screen of the television (use the television set remote control to find this option). After this is corrected you may need to run the "auto ...
- Why can I only see up to channel 45?
Older television sets were made to accommodate a certain quantity of channels. Cable television now has hundreds of channels. If your television does not allow you to tune in to a higher channel number, you can rent a converter box from Service Electric which will allow you to tune above 45.
- Why am I hearing no audio at all on any channel?
If you are using a digital converter, try pressing "Mute" on the digital converter remote to be sure it is not muted. Also check to make sure the volume on the converter box is not all the way down. If you are not using a converter box or you already checked your converter box, check to make sur ...
- Why do I see a purple and green hue on my TV set?
If you have unshielded speakers too close to your TV, the magnetic field from the speakers may distort the colors of your TV. This may cause permanent damage to your TV set and it is recommended that you move your speakers further away from your TV or use magnetically shielded speakers.
- Why can't I change the channels on my Digital Converter?
Try pressing the Cable "CBL" button on the top of your converter remote and then change channels. If this does not work try new batteries in your converter remote. Otherwise you may need a replacement remote from us.
- I do not have digital cable service how can I see what is on TV tonight or next week?
You can go to secv.com under "Customer Service", then click on "What's on TV?"
